Client Support Channels
A 1–Hour Support Ticket Response Guarantee
Each support request you send to us will be attended to within maximum one hour. In case your support ticket or email calls for additional assistance from an admin, we will without delay forward it and leave a comment to let you know that your issue is being examined. If you make use of the Administration Services package, any of the tasks included there will be performed at a time that is suitable for you.
An Excellent Help Desk Service
- We will be at your disposal 24–7–365 to reply to any inquiries that you may have connected with our Web Site Control Panel or any of the apps that we have preinstalled for you on the dedicated hosting server. If you also need assistance with server management procedures, you can take advantage of our Administration Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and restarting procedures, plus troubleshooting and software installation services.
A User–Friendly Help Section
Our Web Site Control Panel is installed by default for each Linux dedicated hosting server. Among its features is a very useful integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most instructional articles have video versions that show all the operations that you can perform in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.