24/7 Customer Support in Website Hosting
We acknowledge the importance of getting assistance right away, so our website hosting services include 24/7 support and several ways of contact. If you don't have an account yet, you can phone us or use our live chat and consult with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up ordering a service which you can't use effectively. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more investigation. In contrast to the majority of suppliers out there today, we reply to all tickets within one hour, so you won't have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply include 24/7 customer and tech support, therefore whatever the problem you experience, you'll be able to contact us and we'll give you a hand quickly. The guaranteed response time for every e-mail or support ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; typically the reply time rarely exceeds 20 min. We also offer phone support with several local numbers around the globe as well as a live chat, so that you are able to contact us and get more information about our solutions even if you don't have an account yet. We are able to assist you with any question or a problem you may have - payment methods, plan features, e-mail configuration, hosting account settings, and so on. If you employ our services, you won't ever have a situation where you have to wait for a day or two to get an issue resolved like you will have to do with a lot of other companies.
24/7 Customer Support in VPS
With our Linux VPS, you won't have to wait for more than an hour in order to receive support for any type of difficulty that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all the support tickets which you open from your billing Control Panel or emails which you send to our technical support team. Furthermore, we have local phone numbers in several countries around the world and a live chat service where we are able to help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 via the different methods of communication, so no matter what your question or issue is, there will always be someone to help you in a timely manner. In case you need help with third-party software, which you cannot install or which gives you problems, you're able to benefit from the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Hosting
With a one-hour max response time warranty, you will receive extremely fast support when you purchase a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, therefore every time you open a ticket through your billing account or you send an email regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the better option if the matter in question needs more time to be resolved or if it needs to be forwarded to our administrators, because it's much easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to phone us or talk to a live agent using our chat service. If you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.